When catastrophe is a minor blunder away, when you could amputate the wrong leg or remove the wrong kidney, for instance, it’s easy to get people to embrace High Reliability principles. Give a speech about HROs to a room full of O.R. docs and nurses, and you might see a lot of nodding heads.
Give the same speech to your over-worked and understaffed ER, and they might look at you like you’ve come from Mars. If they’re overwhelmed, they’re likely to spend what little excess cognitive and emotional energy they have on getting by.
It’s not just about getting your leaders across the board to buy in to HRO fundamentals. It requires leadership to understand that levels of motivation vary depending on the perspective of the people you’re trying to get to buy in.
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Fern EPC trends physicians and healthcare executives toward higher levels of adult Development.
